Terms & Conditions
Promoter: Cranswick Pet Products Ltd, Wigsley Rd, North Scarle, Lincoln, LN6 9HD.
These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Claim instructions are deemed to form part of the terms and conditions and by claiming, all participants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.
This promotion is open to residents of the UK who are aged 18 years and over excluding employees (and their immediate families) of the Promoter, its agents or anyone professionally connected with the promotion.
Promotional Period: The promotion will begin at 00:01 GMT on 06 March 2025 and will close at 23.59 GMT on 06 March 2026. Final date for receipt of claims is 23.59 on 30 April 2026. Any claims received outside these dates will not be refunded.
Retain receipt as proof of purchase and promotional sticker from qualifying product for validation. Receipt must show date of purchase during the Promotional Period and prior to the date of claim.
Purchase necessary. Internet access and valid email address required.
Claim instructions. To request your money back:
Purchase a Qualifying Product during the promotional period then feed your dog the product for 30 consecutive days following the recommended guidelines on pack (further advice feeding your dog can be found here) from the date of purchase as shown on receipt;
visit www.vitalinmoneyback.co.uk;
Enter your first name, surname, email address, postal address, product purchased, purchase date, purchase price, retailer purchased from and a short statement (min. 15 words) as to why your dog was not more joyful whilst consuming the product;
Enter your preferred payment method (BACS or PayPal) and UK bank account details (if required);
Upload a photograph of the promotional sticker on a Qualifying Product (see Clause 10);
Upload a photograph of an original till receipt clearly showing the retailer purchased, the date purchased and a Qualifying Product;
Accept the Terms and Conditions.
A maximum of one claim is permitted per household.
You must make your claim using your full legal name. The Promoter reserves the right to disqualify any Claimant who uses multiple names, false names or makes a claim on someone else’s behalf and to require them to return to the Promoter any refund awarded.
Once your claim has been submitted it will be validated within 10 working days. You will receive an email confirmation to inform you if your claim has been approved or not. If your claim is rejected you will receive an email with the reason and, if applicable, will be able to resubmit the claim.
By submitting your claim you agree that you will be legally bound by these Terms and Conditions.
Claim value: the maximum claim value is the price paid as per the receipt submitted and, in any case, no higher than the amount identified in clause 13. No change given if price paid is below maximum refund value of qualifying product.
Claims will be paid via Bank Transfer to a UK bank account or via PayPal to the account associated with the email address used to enter.
Bank Transfer or PayPal payment will be processed within 28 days of validation and the completion of any further verification process. The Promoter is not responsible for incorrect payments where the details provided were incorrect. Payments cannot be reversed once they have been processed. No replacement payments will be granted. The Promoter is not responsible for system errors or other issues that may result in disruption while the Claimant is on the PayPal platform.
Qualifying Products and Maximum Refund Values:
Qualifying Product Maximum Refund Value Vitalin Farmhouse Supper with Beef & Veg 2kg (5014171000580) £12 Vitalin Farmhouse Chicken 2kg (5014171000177) £12 Vitalin Pork with Apple 2kg (5014171000467) £12 Vitalin Vegetable Medley 2kg (5014171000498) £14 Vitalin Adult Chicken with Thyme & Root Veg 2kg (5014171000313) £14 Vitalin Adult Lamb with Mint 2kg (5014171000436) £14 Vitalin Small Breed Chicken with Thyme & Root Veg 2kg (5014171000566) £14 Vitalin Small Breed Lamb with Mint 2kg (5014171000542) £14 Vitalin Puppy Chicken with Thyme & Root Veg 2kg (5014171000535) £14 No alternative offer will be provided in whole or in part, except that in the event of circumstances outside of its control, the Promoter reserves the right to substitute a similar offer of equal or greater value.
Qualifying Retailers. Products must be purchased whilst stocks last and subject to availability from www.vitalinpetfood.co.uk, or instore or online from one of the following retailers: Pets at Home, Sainsbury’s, Pedigree Wholesale, Su-bridge, Best Pets, Armstrong Richardson, Pet Shop Bowl, Amazon, Ocado, Vital Pet Supplies, Trust Pets as well as independent stockists listed here.
For the avoidance of doubt, if more than the permitted number of claims are received from the same address, all such claims and any associated claims from their household will be disqualified. Claims (bulk or otherwise) made from trade, consumer groups or third parties will not be accepted. Claims via third parties or syndicates, claims by macros or other automated means and claims which do not satisfy the requirements of these Terms and Conditions in full will be disqualified and will not be counted. If it becomes apparent that a participant is attempting to circumvent this condition by, for example, using identities other than their own or automated means, their claim will be void.
It is the responsibility of the claimant to provide correct, up-to-date details when participating. The Promoter cannot be held responsible for claimants failing to supply accurate information which affects fulfilment of their claim.
Data Protection: The personal data provided by claimants to the Promoter will only be used by the Promoter for the purpose of conducting the promotion and at all times in accordance with the Data Protection Act 2018 and the Promoter’s Privacy Policy (available at https://vitalinpetfood.co.uk/privacy-policy/). Data will be stored for 3 months after the close of the promotion before deletion. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to [email protected]. By participating in the promotion, you agree to the use of your personal data as described here.
The Promoter accepts no responsibility for incomplete, illegible, incorrectly submitted, corrupted or misdirected claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. Proof of sending will not be accepted as proof of delivery.
Where a Claimant (i) has not completed fully; or (ii) has been found to be in breach of any of the Terms and Conditions of this promotion the Promoter may enforce its right to disqualify that person and require the return or reimbursement to us of any refund even where a refund has already been awarded and/or actually provided to the Claimant or awarded to the Claimant in question.
If for any reason any aspect of this promotion is not capable of running as planned due to events outside of the Promoter’s reasonable control, the Promoter may in its sole discretion cancel, terminate, modify or suspend the promotion, or invalidate any affected entries (this includes, without limitation, by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion). If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions (including but not limited to global or regional health crises, weather conditions, fire, flood, strike, hurricane, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, epidemic, pandemic, famine, plague or other natural calamities and acts of God), the Promoter will not be liable for any failure to perform or delay in performing its obligation but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
The Promoter reserves the right to verify all claims including but not limited to asking for proof of purchase, address and ID including date of birth (passport, driving licence or equivalent form of identification clearly showing the participant’s date of birth). The Promoter reserves the right to refuse to award a refund or withdraw offer entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these Terms and Conditions, the spirit of the promotion, any instructions forming part of this promotion’s entry requirements or otherwise where a participant has gained unfair advantage in participating or won using fraudulent means.
The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.
The Promoter has no control over internet or communication networks and is not liable for any problems associated with them due to traffic congestion, technical malfunction or otherwise. The Promoter will not be held liable to any individual for any fraud committed by any third party nor for any event beyond its control including, but not limited to, user error and any network, computer, hardware or software failures of any kind which may restrict, delay or prevent a claimant’s participation.
The Promoters decision in all promotional matters is final and no correspondence will be entered into.
If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
Claimants’ statutory rights are not affected.
These Terms and Conditions shall be governed by the law of the relevant country for each entrant, and entrants submit to the exclusive jurisdiction of the courts of the relevant country they reside in.